Help Center.

The Help Center is where your knowledge lives. Everything you add here is what the AI reads before it answers - the better the library, the better the replies. And any article you publish becomes part of a public help site your customers can browse and search. Write once; the AI answers from it and customers find it on their own.

Article

Write it directly in the dashboard.

Markdown

Upload a markdown file. Good for internal docs.

PDF

Manuals, policies, contracts.

URL

Point us at one page on your site.

Sitemap

Point us at a sitemap and we read every page in it.

URL and Sitemap sources reindex on their own, on a schedule that matches your plan. Static sources - articles, markdown, PDFs - update only when you change them.

Pro

Weekly

Team

Daily

Growth

Every 6 hours

Enterprise

Hourly

Need it picked up right now? Click Reindex on the source. Want a specific source to stop auto-updating? Toggle it off on the source row.

If a reindex fails - origin down, page returning 404, anything - we leave the existing knowledge alone and your AI keeps answering from what it already had. A page that disappears from your site is only removed after a few crawls in a row confirm it’s really gone, so transient blips never wipe good content.

The Gaps view shows you the questions where the AI couldn’t find a confident answer. That’s your to-do list - write an article for each one and the gap closes.

Every article starts internal - AI only. Flip the publish toggle and it goes live on your public site, exactly as you see it in the editor. The site updates within seconds - no rebuild, no waiting. Unpublish the same way. Written sources (articles and markdown) can be published; crawled pages, PDFs, and learned answers stay internal.

Collections group related articles so the site stays easy to scan. Search works across everything published.

Your site lives at yourcompany.kaltalk.help - pick the name in Customize and it’s live right away.

Once your site is live, the chat widget gets a Help tab that shows the same articles. Customers can read the answer themselves before starting a conversation - many will, and your team answers fewer repeat questions.

Customize the site from the dashboard: your logo, accent color, header title and subtitle, quick links in the navigation, and the page title, description, and social image search engines see. Every site ships with a sitemap and clean article URLs, so your help content can rank on its own.

Starter

Not included

Pro & up

Knowledge sources + public help center